An Innovative Approach to Instrument Repair
The KD Analytical equipment repair program has one simple goal: to minimize your costs by delivering a tiered repair system that ensures the least costly (and most effective) maintenance is pursued each time a problem arises. Through our deep CBRNE instrument experience we’ve learned that the operator can resolve the vast majority of issues if he is supplied with the right information to help diagnose and remedy a problem. Without this information, simple issues can become larger and more costly due to user frustration. When questions are answered quickly, issues can escalate to outside repair, user dissatisfaction, and unusable equipment.
Three Tiers of Instrument Repair
- User-Level Repair
In most cases, operators can maintain optimal equipment performance if provided with the right tools and documentation combined with reliable reachback support.
KD Analytical Support Center Repair
If an issue cannot be resolved by the end user, a support ticket is escalated and the equipment is sent to the KD Analytical Support Center for evaluation and repair.- KD Analytical Oversight of OEM Repair
A fraction of issues presented to the KD Analytical Support Center require an OEM repair. Our Analysts thoroughly diagnose the issue and manage work executed by the OEM.
Talk to a KD Analytical Sales Engineer to learn how our repair
system can save you 30% off your maintenance program.
Advantages of KD Analytical Repair
- Minimize cost
- Minimize equipment downtime
- KD Analytical repairs performed by OEM certified SMEs
- Reduce necessity of OEM repairs